{"id":5217,"date":"2018-08-10T10:26:19","date_gmt":"2018-08-10T10:26:19","guid":{"rendered":"http:\/\/teka.com\/?page_id=5217"},"modified":"2019-02-05T08:54:26","modified_gmt":"2019-02-05T08:54:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.teka.com\/en-lb\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.17.6&#8243; background_image=&#8221;https:\/\/www.teka.com\/en-lb\/wp-content\/uploads\/sites\/102\/2018\/11\/teka-web-support-1920&#215;833.jpg&#8221; module_id=&#8221;support-faq&#8221; background_position=&#8221;center_left&#8221; next_background_color=&#8221;#ffffff&#8221; global_module=&#8221;5258&#8243;][et_pb_row global_parent=&#8221;5258&#8243; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221; _builder_version=&#8221;3.17.6&#8243;][et_pb_column type=&#8221;1_2&#8243;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_text global_parent=&#8221;5258&#8243; _builder_version=&#8221;3.19&#8243;]<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ffffff;\">Need assistance?<\/span><\/h2>\n<div class=\"asp_w_container asp_w_container_1 asp_w_container_1_1\" data-id=\"1\" data-instance=\"1\"><div class='asp_w asp_m asp_m_1 asp_m_1_1 wpdreams_asp_sc wpdreams_asp_sc-1 ajaxsearchpro asp_main_container asp_non_compact' data-id=\"1\" data-name=\"FAQ - GLOBAL\" data-instance=\"1\" id='ajaxsearchpro1_1'><div class=\"probox\"><div class='prosettings' style='display:none;' data-opened=0><div class='innericon'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\"><path d=\"M170 294c0 33.138-26.862 60-60 60-33.137 0-60-26.862-60-60 0-33.137 26.863-60 60-60 33.138 0 60 26.863 60 60zm-60 90c-6.872 0-13.565-.777-20-2.243V422c0 11.046 8.954 20 20 20s20-8.954 20-20v-40.243c-6.435 1.466-13.128 2.243-20 2.243zm0-180c6.872 0 13.565.777 20 2.243V90c0-11.046-8.954-20-20-20s-20 8.954-20 20v116.243c6.435-1.466 13.128-2.243 20-2.243zm146-7c12.13 0 22 9.87 22 22s-9.87 22-22 22-22-9.87-22-22 9.87-22 22-22zm0-38c-33.137 0-60 26.863-60 60 0 33.138 26.863 60 60 60 33.138 0 60-26.862 60-60 0-33.137-26.862-60-60-60zm0-30c6.872 0 13.565.777 20 2.243V90c0-11.046-8.954-20-20-20s-20 8.954-20 20v41.243c6.435-1.466 13.128-2.243 20-2.243zm0 180c-6.872 0-13.565-.777-20-2.243V422c0 11.046 8.954 20 20 20s20-8.954 20-20V306.757c-6.435 1.466-13.128 2.243-20 2.243zm146-75c-33.137 0-60 26.863-60 60 0 33.138 26.863 60 60 60 33.138 0 60-26.862 60-60 0-33.137-26.862-60-60-60zm0-30c6.872 0 13.565.777 20 2.243V90c0-11.046-8.954-20-20-20s-20 8.954-20 20v116.243c6.435-1.466 13.128-2.243 20-2.243zm0 180c-6.872 0-13.565-.777-20-2.243V422c0 11.046 8.954 20 20 20s20-8.954 20-20v-40.243c-6.435 1.466-13.128 2.243-20 2.243z\"\/><\/svg><\/div><\/div><div class='proinput'><form role=\"search\" action='#' autocomplete=\"off\" aria-label=\"Search form\"><input type='search' class='orig' placeholder='Write your question here' name='phrase' value='' aria-label=\"Search input\" autocomplete=\"off\"\/><input type='text' class='autocomplete' name='phrase' value='' aria-label=\"Search autocomplete input\" aria-hidden=\"true\" tabindex=\"-1\" autocomplete=\"off\" disabled\/><\/form><\/div><button class='promagnifier' aria-label=\"Search magnifier button\"><span class='asp_text_button hiddend'> Search <\/span><span class='innericon'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\"><path d=\"M460.355 421.59l-106.51-106.512c20.04-27.553 31.884-61.437 31.884-98.037C385.73 124.935 310.792 50 218.685 50c-92.106 0-167.04 74.934-167.04 167.04 0 92.107 74.935 167.042 167.04 167.042 34.912 0 67.352-10.773 94.184-29.158L419.945 462l40.41-40.41zM100.63 217.04c0-65.095 52.96-118.055 118.056-118.055 65.098 0 118.057 52.96 118.057 118.056 0 65.097-52.96 118.057-118.057 118.057-65.096 0-118.055-52.96-118.055-118.056z\"\/><\/svg><\/span><span class=\"asp_clear\"><\/span><\/button><div class='proloading'><div class=\"asp_loader\"><div class=\"asp_loader-inner asp_simple-circle\"><\/div><\/div><\/div><div class='proclose'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"512px\" height=\"512px\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\"><polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/><\/svg><\/div><\/div><\/div><div class='asp_data_container' style=\"display:none !important;\"><div class=\"asp_init_data\" style=\"display:none !important;\" id=\"asp_init_id_1_1\" data-asp-id=\"1\" data-asp-instance=\"1\" data-settings=\"{&quot;animations&quot;:{&quot;pc&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;fadeInDown&quot;},&quot;mob&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:&quot;300&quot;},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:&quot;300&quot;},&quot;items&quot;:&quot;voidanim&quot;}},&quot;autocomplete&quot;:{&quot;enabled&quot;:1,&quot;trigger_charcount&quot;:0,&quot;googleOnly&quot;:0,&quot;lang&quot;:&quot;en&quot;,&quot;mobile&quot;:1},&quot;autop&quot;:{&quot;state&quot;:&quot;disabled&quot;,&quot;phrase&quot;:&quot;&quot;,&quot;count&quot;:10},&quot;charcount&quot;:0,&quot;closeOnDocClick&quot;:1,&quot;compact&quot;:{&quot;enabled&quot;:0,&quot;focus&quot;:1,&quot;width&quot;:&quot;100%&quot;,&quot;width_tablet&quot;:&quot;480px&quot;,&quot;width_phone&quot;:&quot;320px&quot;,&quot;closeOnMagnifier&quot;:1,&quot;closeOnDocument&quot;:0,&quot;position&quot;:&quot;static&quot;,&quot;overlay&quot;:0},&quot;cptArchive&quot;:{&quot;useAjax&quot;:0,&quot;selector&quot;:&quot;#main&quot;,&quot;url&quot;:&quot;&quot;},&quot;detectVisibility&quot;:0,&quot;divi&quot;:{&quot;bodycommerce&quot;:0},&quot;focusOnPageload&quot;:0,&quot;fss_layout&quot;:&quot;flex&quot;,&quot;highlight&quot;:0,&quot;highlightWholewords&quot;:1,&quot;homeurl&quot;:&quot;https:\\\/\\\/www.teka.com\\\/en-lb\\\/&quot;,&quot;is_results_page&quot;:0,&quot;isotopic&quot;:{&quot;itemWidth&quot;:&quot;200px&quot;,&quot;itemWidthTablet&quot;:&quot;200px&quot;,&quot;itemWidthPhone&quot;:&quot;200px&quot;,&quot;itemHeight&quot;:&quot;200px&quot;,&quot;itemHeightTablet&quot;:&quot;200px&quot;,&quot;itemHeightPhone&quot;:&quot;200px&quot;,&quot;pagination&quot;:1,&quot;rows&quot;:2,&quot;gutter&quot;:5,&quot;showOverlay&quot;:1,&quot;blurOverlay&quot;:1,&quot;hideContent&quot;:1},&quot;itemscount&quot;:4,&quot;loaderLocation&quot;:&quot;auto&quot;,&quot;mobile&quot;:{&quot;trigger_on_type&quot;:1,&quot;click_action&quot;:&quot;ajax_search&quot;,&quot;return_action&quot;:&quot;ajax_search&quot;,&quot;click_action_location&quot;:&quot;same&quot;,&quot;return_action_location&quot;:&quot;same&quot;,&quot;redirect_url&quot;:&quot;http:\\\/\\\/teka.com\\\/inter\\\/dev-search-pro\\\/?s={phrase}&quot;,&quot;elementor_url&quot;:&quot;https:\\\/\\\/www.teka.com\\\/en-lb\\\/?asp_ls={phrase}&quot;,&quot;menu_selector&quot;:&quot;#menu-toggle&quot;,&quot;hide_keyboard&quot;:0,&quot;force_res_hover&quot;:0,&quot;force_sett_hover&quot;:0,&quot;force_sett_state&quot;:&quot;closed&quot;},&quot;override_method&quot;:&quot;get&quot;,&quot;overridewpdefault&quot;:1,&quot;prescontainerheight&quot;:&quot;400px&quot;,&quot;preventBodyScroll&quot;:0,&quot;preventEvents&quot;:0,&quot;rb&quot;:{&quot;action&quot;:&quot;nothing&quot;},&quot;resPage&quot;:{&quot;useAjax&quot;:0,&quot;selector&quot;:&quot;#main&quot;,&quot;trigger_type&quot;:1,&quot;trigger_facet&quot;:1,&quot;trigger_magnifier&quot;:0,&quot;trigger_return&quot;:0},&quot;results&quot;:{&quot;width&quot;:&quot;auto&quot;,&quot;width_tablet&quot;:&quot;auto&quot;,&quot;width_phone&quot;:&quot;auto&quot;,&quot;disableClick&quot;:false},&quot;resultsSnapTo&quot;:&quot;left&quot;,&quot;resultsposition&quot;:&quot;hover&quot;,&quot;resultstype&quot;:&quot;vertical&quot;,&quot;sb&quot;:{&quot;redirect_action&quot;:&quot;ajax_search&quot;,&quot;redirect_location&quot;:&quot;same&quot;,&quot;redirect_url&quot;:&quot;?s={phrase}&quot;,&quot;elementor_url&quot;:&quot;https:\\\/\\\/www.teka.com\\\/en-lb\\\/?asp_ls={phrase}&quot;},&quot;scrollBar&quot;:{&quot;horizontal&quot;:{&quot;enabled&quot;:1}},&quot;scrollToResults&quot;:{&quot;enabled&quot;:0,&quot;offset&quot;:0},&quot;select2&quot;:{&quot;nores&quot;:&quot;No 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match&quot;},&quot;settings&quot;:{&quot;unselectChildren&quot;:1,&quot;unselectParent&quot;:0,&quot;hideChildren&quot;:0},&quot;settingsHideOnRes&quot;:0,&quot;settingsimagepos&quot;:&quot;right&quot;,&quot;settingsVisible&quot;:0,&quot;show_more&quot;:{&quot;enabled&quot;:0,&quot;url&quot;:&quot;?s={phrase}&quot;,&quot;elementor_url&quot;:&quot;https:\\\/\\\/www.teka.com\\\/en-lb\\\/?asp_ls={phrase}&quot;,&quot;action&quot;:&quot;ajax&quot;,&quot;location&quot;:&quot;same&quot;,&quot;infinite&quot;:1},&quot;singleHighlight&quot;:0,&quot;taxArchive&quot;:{&quot;useAjax&quot;:0,&quot;selector&quot;:&quot;#main&quot;,&quot;url&quot;:&quot;&quot;},&quot;lightbox&quot;:{&quot;overlay&quot;:true,&quot;overlayOpacity&quot;:0.69999999999999996,&quot;overlayColor&quot;:&quot;#FFFFFF&quot;,&quot;nav&quot;:true,&quot;disableRightClick&quot;:true,&quot;close&quot;:true,&quot;animationSpeed&quot;:250,&quot;docClose&quot;:true,&quot;disableScroll&quot;:true,&quot;enableKeyboard&quot;:true},&quot;trigger&quot;:{&quot;delay&quot;:300,&quot;autocomplete_delay&quot;:310,&quot;update_href&quot;:0,&quot;facet&quot;:1,&quot;type&quot;:1,&quot;click&quot;:&quot;ajax_search&quot;,&quot;click_location&quot;:&quot;same&quot;,&quot;return&quot;:&quot;ajax_search&quot;,&quot;return_location&quot;:&quot;same&quot;,&quot;redirect_url&quot;:&quot;http:\\\/\\\/teka.com\\\/inter\\\/dev-search-pro\\\/?s={phrase}&quot;,&quot;elementor_url&quot;:&quot;https:\\\/\\\/www.teka.com\\\/en-lb\\\/?asp_ls={phrase}&quot;,&quot;minWordLength&quot;:2,&quot;charcount_magnifier_enter&quot;:0,&quot;charcount&quot;:0},&quot;close_icon&quot;:{&quot;action&quot;:&quot;clear&quot;,&quot;close_results&quot;:true},&quot;wooShop&quot;:{&quot;useAjax&quot;:0,&quot;selector&quot;:&quot;#main&quot;,&quot;url&quot;:&quot;&quot;}}\"><\/div><div class='asp_hidden_data' style=\"display:none !important;\"><div class='asp_item_overlay'><div class='asp_item_inner'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\"><path d=\"M448.225 394.243l-85.387-85.385c16.55-26.08 26.146-56.986 26.146-90.094 0-92.99-75.652-168.64-168.643-168.64-92.988 0-168.64 75.65-168.64 168.64s75.65 168.64 168.64 168.64c31.466 0 60.94-8.67 86.176-23.734l86.14 86.142c36.755 36.754 92.355-18.783 55.57-55.57zm-344.233-175.48c0-64.155 52.192-116.35 116.35-116.35s116.353 52.194 116.353 116.35S284.5 335.117 220.342 335.117s-116.35-52.196-116.35-116.352zm34.463-30.26c34.057-78.9 148.668-69.75 170.248 12.863-43.482-51.037-119.984-56.532-170.248-12.862z\"\/><\/svg><\/div><\/div><\/div><\/div><div id='__original__ajaxsearchprores1_1' class='asp_w asp_r asp_r_1 asp_r_1_1 vertical ajaxsearchpro wpdreams_asp_sc wpdreams_asp_sc-1' data-id=\"1\" data-instance=\"1\"><div class=\"results\"><div class=\"resdrg\"><\/div><\/div><div class=\"asp_res_loader hiddend\"><div class=\"asp_loader\"><div class=\"asp_loader-inner asp_simple-circle\"><\/div><\/div><\/div><\/div><div id='__original__ajaxsearchprosettings1_1' class=\"asp_w asp_ss asp_ss_1 asp_s asp_s_1 asp_s_1_1 wpdreams_asp_sc wpdreams_asp_sc-1 ajaxsearchpro searchsettings\" data-id=\"1\" data-instance=\"1\"><form name='options' class=\"asp-fss-flex\" aria-label=\"Search settings form\" autocomplete = 'off'><input type=\"hidden\" name=\"current_page_id\" value=\"5217\"><input type='hidden' name='qtranslate_lang' value='0'\/><input type=\"hidden\" name=\"filters_changed\" value=\"0\"><input type=\"hidden\" name=\"filters_initial\" value=\"1\"><input type=\"hidden\" name=\"device\" value=\"1\"><fieldset class=\"asp_filter_generic asp_filter_id_1 asp_filter_n_0\"><legend>Generic filters<\/legend><div class=\"asp_option asp_option_generic asp_option_generic_exact\" role=\"checkbox\" aria-checked=\"false\" tabindex=\"0\"><div class=\"asp_option_inner\"><input type=\"checkbox\" value=\"exact\" id=\"set_exact1_1\" aria-label=\"Exact matches only\" name=\"asp_gen[]\" \/><div class=\"asp_option_checkbox\"><\/div><\/div><div class=\"asp_option_label\"> Exact matches only <\/div><\/div><\/fieldset><div style=\"clear:both;\"><\/div><\/form><\/div><\/div>\n<h4><span style=\"color: #ffffff;\">Select a topic<\/span><\/h4>\n<p><select id=\"select-faq\" name=\"select\"><\/select><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; specialty=&#8221;off&#8221; _builder_version=&#8221;3.18.4&#8243; module_id=&#8221;support-contact-manuals&#8221; prev_background_color=&#8221;#000000&#8243;][et_pb_row background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_size=&#8221;initial&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Customer Service&#8221; _builder_version=&#8221;3.17.6&#8243; module_id=&#8221;support-contact&#8221; saved_tabs=&#8221;all&#8221; global_module=&#8221;28072&#8243;]<\/p>\n<h2><strong>Customer<\/strong>&nbsp;Service<\/h2>\n<p><em><a href=\"tel:+961 1 495897\">+961 1 495897<\/a><\/em><\/p>\n<p class=\"horario\">Available from Monday to Friday, <br>8 to 20h<\/p>\n<p><a class=\"itk-atencion-mail\" href=\"mailto:support@teka.com\">support@teka.com<\/a><a class=\"itk-atencion-formulario\" href=\"https:\/\/www.teka.com\/en-lb\/support\/request-repair\/\">Request repair<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Manuals&#8221; _builder_version=&#8221;3.17.6&#8243; module_id=&#8221;support-manuals&#8221; saved_tabs=&#8221;all&#8221; global_module=&#8221;28073&#8243;]<\/p>\n<h3><strong>Manuals<\/strong><\/h3>\n<p>Product manuals are included in the product package when acquired. If you need another copy, you can download it here.<\/p>\n<form action=\"[acf_option_link field='page_manuals']\">\n<input id=\"input-manual-submit\" name=\"manual-submit\" type=\"submit\" value=\"\ue812\"><br \/><select id=\"select-manual\" name=\"se\"><\/select><br \/><\/form>\n<p><a href=\"#\" style=\"display:none;\">Where do I find the serial number?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Find your Technical Service&#8221; _builder_version=&#8221;3.19&#8243; module_id=&#8221;support-manuals&#8221; saved_tabs=&#8221;all&#8221; global_module=&#8221;52657&#8243;]<\/p>\n<h3>Find your <strong>Technical Service<\/strong><\/h3>\n<p>Our official technical services are at your disposal whenever you need any kind of assistance. There is always one very close to you.<\/p>\n<p><a href=\"https:\/\/www.teka.com\/en-lb\/?page_id=5223\">+ See map<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Need assistance? <div class=\"asp_w_container asp_w_container_1 asp_w_container_1_2\" data-id=\"1\" data-instance=\"2\"><div class='asp_w asp_m asp_m_1 asp_m_1_2 wpdreams_asp_sc wpdreams_asp_sc-1 ajaxsearchpro asp_main_container asp_non_compact' data-id=\"1\" data-name=\"FAQ - GLOBAL\" data-instance=\"2\" id='ajaxsearchpro1_2'><div class=\"probox\"><div class='prosettings' style='display:none;' data-opened=0><div class='innericon'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\"><path d=\"M170 294c0 33.138-26.862 60-60 60-33.137 0-60-26.862-60-60 0-33.137 26.863-60 60-60 33.138 0 60 26.863 60 60zm-60 90c-6.872 0-13.565-.777-20-2.243V422c0 11.046 8.954 20 20 20s20-8.954 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