{"id":71578,"date":"2025-05-13T08:01:33","date_gmt":"2025-05-13T13:01:33","guid":{"rendered":"https:\/\/www.teka.com\/es-pe\/?page_id=71578"},"modified":"2025-05-13T08:01:39","modified_gmt":"2025-05-13T13:01:39","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.teka.com\/es-pe\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1 style=\"text-align: center;\"><strong>Libro de reclamaciones<\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f71574-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"71574\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es-pe\/wp-json\/wp\/v2\/pages\/71578#wpcf7-f71574-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"71574\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f71574-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Datos de la persona que presenta el reclamo<\/p>\n<br>\n<div>\n<label class=\"col6\"> <strong>Nombre<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Apellidos<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Tel\u00e9fono fijo<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-fijo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono-fijo\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Tel\u00e9fono celular<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono-celular\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Email<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>DNI \/ CE \/ Pasaporte<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"ide\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ide\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Direcci\u00f3n<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"address\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Localidad<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"location\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"location\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>C\u00f3digo Postal<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"zip-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"zip-code\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Pa\u00eds<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-recipient\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-recipient\"><option value=\"Per\u00fa\">Per\u00fa<\/option><option value=\"Global\">Global<\/option><option value=\"Albania\">Albania<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Australia\">Australia<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"\u0411\u0435\u043b\u0430\u0440\u0443\u0441\u044c\">\u0411\u0435\u043b\u0430\u0440\u0443\u0441\u044c<\/option><option value=\"Belgi\u00eb\">Belgi\u00eb<\/option><option value=\"Belgique\">Belgique<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Brunei\">Brunei<\/option><option value=\"\u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f\">\u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f<\/option><option value=\"Cambodia\">Cambodia<\/option><option value=\"\u010cesko\">\u010cesko<\/option><option value=\"Chile\">Chile<\/option><option value=\"\u4e2d\u56fd\">\u4e2d\u56fd<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"ESPA\u00d1A\">ESPA\u00d1A<\/option><option value=\"France\">France<\/option><option value=\"\u0395\u03bb\u03bb\u03ac\u03b4\u03b1\">\u0395\u03bb\u03bb\u03ac\u03b4\u03b1<\/option><option value=\"Deutschland\">Deutschland<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Israel\">Israel<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Laos\">Laos<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Malta\">Malta<\/option><option value=\"Maroc\">Maroc<\/option><option value=\"M\u00e9xico\">M\u00e9xico<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Myanmar\">Myanmar<\/option><option value=\"New Caledonia\">New Caledonia<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Oman\">Oman<\/option><option value=\"\u00d6sterreich\">\u00d6sterreich<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Panam\u00e1\">Panam\u00e1<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Phillipines\">Phillipines<\/option><option value=\"Polska\">Polska<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Puerto Rico\">Puerto Rico<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Rep\u00fablica Dominicana\">Rep\u00fablica Dominicana<\/option><option value=\"Rom\u00e2nia\">Rom\u00e2nia<\/option><option value=\"Russia\">Russia<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"Slovakia\">Slovakia<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Suisse\">Suisse<\/option><option value=\"Syria\">Syria<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"T\u00fcrkiye\">T\u00fcrkiye<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><\/select><\/span> <\/label>\n<label class=\"col6\"> <strong>Ciudad<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"region\" \/><\/span> <\/label>\n<\/div>\n<div>\n<br><br>\n<p>Si tu producto fue entregado, estos datos son necesarios<\/p>\n<br>\n<div>\n<div><label class=\"col6\"> <strong>N\u00b0 de boleta\/factura *<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"numero-boleta\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"numero-boleta\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Fecha de compra<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-de-compra\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha-de-compra\" \/><\/span> <\/label>\n<\/div>\n<div>\n<br><br>\n<p>Informaci\u00f3n general<\/p>\n<br>\n<div><label class=\"col6\"> <strong>Identificaci\u00f3n del bien contratado *<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bien-contratado\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"bien-contratado\"><option value=\"Servicio\">Servicio<\/option><option value=\"Otros\">Otros<\/option><\/select><\/span> <\/label>\n<label class=\"col6\"> <strong>Monto reclamado*<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"monto-reclamado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"monto-reclamado\" \/><\/span> <\/label>\n<label class=\"col12\"> <strong>Descripci\u00f3n*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span><\/label>\n<\/div>\n<div>\n<br>\n<p>Detalle de su reclamo<\/p>\n<br>\n<div>\n<div><label class=\"col6\"> <strong>Tipo *<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span> <\/label>\n<label class=\"col12\"> <strong>Detalle del reclamo\/queja*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-del-reclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"detalle-del-reclamo\"><\/textarea><\/span><\/label>\n<label class=\"col12\"> <strong>Pedido*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"text-pedido\"><\/textarea><\/span> <\/label>\n<br>\n(*) Informaci\u00f3n m\u00ednima requerida.\n<div>\nIMPORTANTE: Los datos consignados en el presente documento han sido proporcionados por el cliente, por lo tanto son veraces y de total conformidad del usuario.\n<div>\n<div>\nRECLAMO: Disconformidad relacionada a los productos o servicios\n<div>\n<div>\nQUEJA: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico\n<div>\n<div>\nLa formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n<div>\n<div>\nEl provedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\n<div>\nVersi\u00f3n del 12 de mayo de 2025.\n<div>\n\n<div class=\"col12 label-privacy-policy\"> <span class=\"wpcf7-form-control-wrap\" data-name=\"privacy-policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"privacy-policy\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto la <a href=\" https:\/\/www.teka.com\/es-pe\/politica-de-privacidad\/\">Pol\u00edtica de Privacidad<\/a> <\/div>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"72\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f71574-o2\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"71574\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es-pe\/wp-json\/wp\/v2\/pages\/71578#wpcf7-f71574-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"71574\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f71574-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Datos de la persona que presenta el reclamo<\/p>\n<br>\n<div>\n<label class=\"col6\"> <strong>Nombre<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Apellidos<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Tel\u00e9fono fijo<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-fijo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono-fijo\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Tel\u00e9fono celular<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono-celular\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Email<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>DNI \/ CE \/ Pasaporte<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"ide\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ide\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Direcci\u00f3n<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"address\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Localidad<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"location\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"location\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>C\u00f3digo Postal<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"zip-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"zip-code\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Pa\u00eds<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-recipient\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-recipient\"><option value=\"Per\u00fa\">Per\u00fa<\/option><option value=\"Global\">Global<\/option><option value=\"Albania\">Albania<\/option><option value=\"Algeria\">Algeria<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Armenia<\/option><option value=\"Azerbaijan\">Azerbaijan<\/option><option value=\"Australia\">Australia<\/option><option value=\"Bahrain\">Bahrain<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"\u0411\u0435\u043b\u0430\u0440\u0443\u0441\u044c\">\u0411\u0435\u043b\u0430\u0440\u0443\u0441\u044c<\/option><option value=\"Belgi\u00eb\">Belgi\u00eb<\/option><option value=\"Belgique\">Belgique<\/option><option value=\"Bolivia\">Bolivia<\/option><option value=\"Brunei\">Brunei<\/option><option value=\"\u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f\">\u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f<\/option><option value=\"Cambodia\">Cambodia<\/option><option value=\"\u010cesko\">\u010cesko<\/option><option value=\"Chile\">Chile<\/option><option value=\"\u4e2d\u56fd\">\u4e2d\u56fd<\/option><option value=\"Colombia\">Colombia<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Croatia\">Croatia<\/option><option value=\"Cyprus\">Cyprus<\/option><option value=\"Ecuador\">Ecuador<\/option><option value=\"Egypt\">Egypt<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Estonia\">Estonia<\/option><option value=\"ESPA\u00d1A\">ESPA\u00d1A<\/option><option value=\"France\">France<\/option><option value=\"\u0395\u03bb\u03bb\u03ac\u03b4\u03b1\">\u0395\u03bb\u03bb\u03ac\u03b4\u03b1<\/option><option value=\"Deutschland\">Deutschland<\/option><option value=\"Georgia\">Georgia<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"India\">India<\/option><option value=\"Indonesia\">Indonesia<\/option><option value=\"Iraq\">Iraq<\/option><option value=\"Israel\">Israel<\/option><option value=\"Italy\">Italy<\/option><option value=\"Japan\">Japan<\/option><option value=\"Jordan\">Jordan<\/option><option value=\"Kazakhstan\">Kazakhstan<\/option><option value=\"Kyrgyzstan\">Kyrgyzstan<\/option><option value=\"Laos\">Laos<\/option><option value=\"Latvia\">Latvia<\/option><option value=\"Lebanon\">Lebanon<\/option><option value=\"Lithuania\">Lithuania<\/option><option value=\"Malaysia\">Malaysia<\/option><option value=\"Maldives\">Maldives<\/option><option value=\"Malta\">Malta<\/option><option value=\"Maroc\">Maroc<\/option><option value=\"M\u00e9xico\">M\u00e9xico<\/option><option value=\"Mongolia\">Mongolia<\/option><option value=\"Myanmar\">Myanmar<\/option><option value=\"New Caledonia\">New Caledonia<\/option><option value=\"New Zealand\">New Zealand<\/option><option value=\"Nicaragua\">Nicaragua<\/option><option value=\"Oman\">Oman<\/option><option value=\"\u00d6sterreich\">\u00d6sterreich<\/option><option value=\"Pakistan\">Pakistan<\/option><option value=\"Panam\u00e1\">Panam\u00e1<\/option><option value=\"Paraguay\">Paraguay<\/option><option value=\"Phillipines\">Phillipines<\/option><option value=\"Polska\">Polska<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Puerto Rico\">Puerto Rico<\/option><option value=\"Qatar\">Qatar<\/option><option value=\"Rep\u00fablica Dominicana\">Rep\u00fablica Dominicana<\/option><option value=\"Rom\u00e2nia\">Rom\u00e2nia<\/option><option value=\"Russia\">Russia<\/option><option value=\"Saudi Arabia\">Saudi Arabia<\/option><option value=\"Singapore\">Singapore<\/option><option value=\"Slovakia\">Slovakia<\/option><option value=\"South Korea\">South Korea<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Suisse\">Suisse<\/option><option value=\"Syria\">Syria<\/option><option value=\"Taiwan\">Taiwan<\/option><option value=\"Tajikistan\">Tajikistan<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"T\u00fcrkiye\">T\u00fcrkiye<\/option><option value=\"Turkmenistan\">Turkmenistan<\/option><option value=\"Ukraine\">Ukraine<\/option><option value=\"United Arab Emirates\">United Arab Emirates<\/option><option value=\"United Kingdom\">United Kingdom<\/option><option value=\"United States\">United States<\/option><option value=\"Uruguay\">Uruguay<\/option><option value=\"Vietnam\">Vietnam<\/option><\/select><\/span> <\/label>\n<label class=\"col6\"> <strong>Ciudad<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"region\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"region\" \/><\/span> <\/label>\n<\/div>\n<div>\n<br><br>\n<p>Si tu producto fue entregado, estos datos son necesarios<\/p>\n<br>\n<div>\n<div><label class=\"col6\"> <strong>N\u00b0 de boleta\/factura *<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"numero-boleta\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"numero-boleta\" \/><\/span> <\/label>\n<label class=\"col6\"> <strong>Fecha de compra<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-de-compra\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"fecha-de-compra\" \/><\/span> <\/label>\n<\/div>\n<div>\n<br><br>\n<p>Informaci\u00f3n general<\/p>\n<br>\n<div><label class=\"col6\"> <strong>Identificaci\u00f3n del bien contratado *<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bien-contratado\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"bien-contratado\"><option value=\"Servicio\">Servicio<\/option><option value=\"Otros\">Otros<\/option><\/select><\/span> <\/label>\n<label class=\"col6\"> <strong>Monto reclamado*<\/strong>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"monto-reclamado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"monto-reclamado\" \/><\/span> <\/label>\n<label class=\"col12\"> <strong>Descripci\u00f3n*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span><\/label>\n<\/div>\n<div>\n<br>\n<p>Detalle de su reclamo<\/p>\n<br>\n<div>\n<div><label class=\"col6\"> <strong>Tipo *<\/strong>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo\"><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span> <\/label>\n<label class=\"col12\"> <strong>Detalle del reclamo\/queja*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-del-reclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"detalle-del-reclamo\"><\/textarea><\/span><\/label>\n<label class=\"col12\"> <strong>Pedido*<\/strong> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"text-pedido\"><\/textarea><\/span> <\/label>\n<br>\n(*) Informaci\u00f3n m\u00ednima requerida.\n<div>\nIMPORTANTE: Los datos consignados en el presente documento han sido proporcionados por el cliente, por lo tanto son veraces y de total conformidad del usuario.\n<div>\n<div>\nRECLAMO: Disconformidad relacionada a los productos o servicios\n<div>\n<div>\nQUEJA: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico\n<div>\n<div>\nLa formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n<div>\n<div>\nEl provedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor de treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, 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