{"id":5217,"date":"2018-08-10T10:26:19","date_gmt":"2018-08-10T10:26:19","guid":{"rendered":"http:\/\/teka.com\/?page_id=5217"},"modified":"2025-08-28T14:04:33","modified_gmt":"2025-08-28T14:04:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.teka.com\/fr-fr\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; module_id=\u00a0\u00bbsupport-faq\u00a0\u00bb _builder_version=\u00a0\u00bb3.17.6&Prime; background_image=\u00a0\u00bbhttps:\/\/www.teka.com\/fr-fr\/wp-content\/uploads\/sites\/24\/2018\/11\/teka-web-support-1920&#215;833.jpg\u00a0\u00bb background_position=\u00a0\u00bbcenter_left\u00a0\u00bb global_module=\u00a0\u00bb5258&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.22.1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ffffff\">Besoin d&rsquo;aide ?<\/span><\/h2>\n<h4><span style=\"color: #ffffff\">S\u00e9lectionner un sujet<\/span><\/h4>\n<p><select id=\"select-faq\" name=\"select\"><option disabled=\"disabled\" value=\"tema\">Sujet<\/option><\/select><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; module_id=\u00a0\u00bbsupport-contact-manuals\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb column_structure=\u00a0\u00bb1_2,1_2&Prime;][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbCustomer Service\u00a0\u00bb module_id=\u00a0\u00bbsupport-contact\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.2&Prime; link_text_color=\u00a0\u00bb#862222&Prime; global_module=\u00a0\u00bb28072&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2><strong>SAV TEKA<\/strong><\/h2>\n<p><em><a href=\"tel:05 57 97 96 25\">05 57 97 96 25<\/a> <\/em><\/p>\n<p class=\"horario\">Lundi-Vendredi : 9h00-18h<\/p>\n<p><a class=\"itk-atencion-mail\" href=\"mailto:[sav.fr@teka.com]\">sav.fr@teka.com<\/a> <a class=\"itk-atencion-formulario\" href=\"https:\/\/www.teka.com\/fr-fr\/support\/demander-une-reparation\/\">Demander une r\u00e9paration<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbManuals\u00a0\u00bb module_id=\u00a0\u00bbsupport-manuals\u00a0\u00bb _builder_version=\u00a0\u00bb3.19&Prime; global_module=\u00a0\u00bb28073&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3><strong>Manuels<\/strong><\/h3>\n<p>Les manuels d&rsquo;utilisation sont inclus dans l&#8217;emballage du produit lors de l&rsquo;achat. Si vous avez besoin d&rsquo;une autre copie, vous pouvez la t\u00e9l\u00e9charger ici.<\/p>\n<form action=\"https:\/\/www.teka.com\/fr-fr\/support\/manuels-dutilisation\/\" id=\"form-manual-container\"><input id=\"input-manual-submit\" name=\"manual-submit\" type=\"submit\" value=\"\ue812\"><select id=\"select-manual\" name=\"se\" style=\"width:420px;float: left\"><\/select><\/form>\n<p><a href=\"#\" style=\"display:none;\">O\u00f9 trouver le num\u00e9ro de s\u00e9rie ?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbFind your Technical Service\u00a0\u00bb module_id=\u00a0\u00bbsupport-manuals\u00a0\u00bb _builder_version=\u00a0\u00bb3.19&Prime; global_module=\u00a0\u00bb52657&Prime; saved_tabs=\u00a0\u00bball\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|on\u00a0\u00bb disabled=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n<h3>Trouver votre <strong>Service Technique<\/strong><\/h3>\n<p>Nos services techniques officiels sont \u00e0 votre disposition chaque fois que vous avez besoin d&rsquo;aide. Trouvez le plus proche.<\/p>\n<p><a href=\"https:\/\/www.teka.com\/fr-fr\/carte-des-magasins\/\">+ Voir la carte<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Besoin d&rsquo;aide ? S\u00e9lectionner un sujet Sujet &nbsp;SAV TEKA 05 57 97 96 25 Lundi-Vendredi : 9h00-18h sav.fr@teka.com Demander une r\u00e9paration Manuels Les manuels d&rsquo;utilisation sont inclus dans l&#8217;emballage du produit lors de l&rsquo;achat. Si vous avez besoin d&rsquo;une autre copie, vous pouvez la t\u00e9l\u00e9charger ici. <form action=\"https:\/\/www.teka.com\/fr-fr\/support\/manuels-dutilisation\/\" id=\"form-manual-container\"><input id=\"input-manual-submit\" name=\"manual-submit\" type=\"submit\" value=\"\ue812\"><select id=\"select-manual\" name=\"se\" style=\"width:420px;float: left\"><\/select><\/form> O\u00f9 trouver le num\u00e9ro de s\u00e9rie ? Trouver votre Service Technique [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":5193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5217","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Teka Support | Frequently Asqued Questions about our products<\/title>\n<meta name=\"description\" content=\"Find easy solutions for the most common problems or just learn how to take care of your appliance with our Frequently Asqued Questions. 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