{"id":5217,"date":"2018-08-10T10:26:19","date_gmt":"2018-08-10T10:26:19","guid":{"rendered":"http:\/\/teka.com\/?page_id=5217"},"modified":"2025-02-24T13:54:59","modified_gmt":"2025-02-24T12:54:59","slug":"najcastejsie-otazky","status":"publish","type":"page","link":"https:\/\/www.teka.com\/sk-sk\/podpora\/najcastejsie-otazky\/","title":{"rendered":"Naj\u010dastej\u0161ie ot\u00e1zky"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.22.1&#8243; _module_preset=&#8220;default&#8220; background_image=&#8220;https:\/\/www.teka.com\/cs-cz\/wp-content\/uploads\/sites\/76\/2018\/11\/teka-web-support-1920&#215;833.jpg&#8220; parallax=&#8220;on&#8220; parallax_method=&#8220;off&#8220; background_last_edited=&#8220;on|phone&#8220; parallax_tablet=&#8220;on&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.22.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.22.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.22.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.22.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h1><span style=\"color: #ffffff;\">Podpora<\/span><\/h1>\n<p><span style=\"color: #ffffff;\">V\u00edtejte na str\u00e1nk\u00e1ch pro na\u0161e z\u00e1kazn\u00edky! <strong>D\u011bkujeme, \u017ee vyu\u017e\u00edv\u00e1te produkty TEKA.<\/strong><\/span><\/p>\n<p><span style=\"color: #ffffff;\">Spokojenost na\u0161ich z\u00e1kazn\u00edk\u016f je pro n\u00e1s z\u00e1sadn\u00ed, proto se budeme sna\u017eit vyhov\u011bt va\u0161im po\u017eadavk\u016fm, jak nejl\u00e9pe um\u00edme.\u00a0<\/span><\/p>\n<p><span style=\"color: #ffffff;\">A\u0165 u\u017e hled\u00e1te n\u00e1vod, m\u00e1te dotaz, pot\u0159ebujete produkt reklamovat, opravit, nebo si registrovat prodlou\u017eenou z\u00e1ruku, v\u0161e najdete v t\u00e9to sekci.\u00a0<strong><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><\/strong><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; module_id=&#8220;support-contact-manuals&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_row column_structure=&#8220;1_2,1_2&#8243; disabled_on=&#8220;off|off|off&#8220; _builder_version=&#8220;4.16&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text disabled_on=&#8220;off|off|off&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h2><span style=\"color: #000000;\">Nej\u010dast\u011bj\u0161\u00ed <strong>dotazy<\/strong><\/span><\/h2>\n<h3><span style=\"color: #000000;\"><\/span><\/h3>\n<h3><span style=\"color: #000000;\">Vyberte oblast <\/span><\/h3>\n<h3><select id=\"select-faq\" name=\"select\"><option disabled=\"disabled\" value=\"tema\">Topic<\/option><\/select>\u00a0<\/h3>\n<p><a href=\"https:\/\/www.teka.com\/cs-cz\/inspirace\/\" target=\"_blank\" rel=\"noopener\">+ Tipy, triky a dal\u0161\u00ed inspirace<\/a><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/channel\/UCZj24-f9f947tcJK5WD1-gQ\/videos\" target=\"_blank\" rel=\"noopener\">+ Videa a videorecepty<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_image src=&#8220;https:\/\/www.teka.com\/cs-cz\/wp-content\/uploads\/sites\/76\/2022\/05\/Young-Man-in-the-Kitchen-scaled.jpg&#8220; title_text=&#8220;Young Man in the Kitchen&#8220; disabled_on=&#8220;off|off|off&#8220; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.16&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h2>U\u017eivatelsk\u00e9 <strong>n\u00e1vody<\/strong>\u00a0<\/h2>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Manu\u00e1ly k v\u00fdrobk\u016fm jsou sou\u010d\u00e1st\u00ed obalu p\u0159i dod\u00e1vce. Pokud pot\u0159ebujete dal\u0161\u00ed kopii, st\u00e1hn\u011bte si ji zde.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:10625,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:10}\">Manu\u00e1ly k produkt\u016fm jsou sou\u010d\u00e1st\u00ed\u00a0 v\u00fdrobku p\u0159i dod\u00e1vce. Manu\u00e1l najdete bu\u010f zven\u010d\u00ed na obalu v pr\u016fhledn\u00e9 kapse, nebo vlo\u017een\u00e9 p\u0159\u00edmo uvnit\u0159 produktu. Pokud pot\u0159ebujete kopii nebo preferujete elektronickou verzi, st\u00e1hn\u011bte si ji zde.<\/span><\/p>\n<p><a href=\"https:\/\/www.teka.com\/cs-cz\/podpora\/manualy\/\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Manu\u00e1ly k v\u00fdrobk\u016fm jsou sou\u010d\u00e1st\u00ed obalu p\u0159i dod\u00e1vce. Pokud pot\u0159ebujete dal\u0161\u00ed kopii, st\u00e1hn\u011bte si ji zde.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:10625,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:10}\"><\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.teka.com\/cs-cz\/podpora\/manualy\/\">+ St\u00e1hnout manu\u00e1l<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_image src=&#8220;https:\/\/www.teka.com\/cs-cz\/wp-content\/uploads\/sites\/76\/2022\/05\/Na\u0301vrh-bez-na\u0301zvu-2.png&#8220; title_text=&#8220;Na\u0301vrh bez na\u0301zvu (2)&#8220; align=&#8220;right&#8220; force_fullwidth=&#8220;on&#8220; align_tablet=&#8220;center&#8220; align_phone=&#8220;&#8220; align_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_margin=&#8220;||0px|&#8220; custom_padding=&#8220;||0px|&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h2><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Registrace z\u00e1ruky&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:10625,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:10}\">Registrace <strong>prodlou\u017een\u00e9 z\u00e1ruky<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text module_id=&#8220;support-warranty-left&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<p>K vybran\u00fdm produkt\u016fm nab\u00edz\u00edme prodlou\u017een\u00ed z\u00e1ruky zdarma o dal\u0161\u00ed 3 roky nad z\u00e1konnou povinnost. Zde si m\u016f\u017eete ov\u011b\u0159it, zda se na v\u00e1\u0161 produkt prodlou\u017een\u00e1 z\u00e1ruka vztahuje a pokud ano, m\u016f\u017eete si spot\u0159ebi\u010d rovnou zaregistrovat.\u00a0<\/p>\n<p><a href=\"https:\/\/zaruka.teka.cz\/seznam-akcnich-nabidek\">+ Seznam produkt\u016f s prodlou\u017eenou z\u00e1rukou<\/a><\/p>\n<p><a href=\"https:\/\/zaruka.teka.cz\/\">+ Registrace prodlou\u017een\u00e9 z\u00e1ruky<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_image src=&#8220;https:\/\/www.teka.com\/cs-cz\/wp-content\/uploads\/sites\/76\/2022\/05\/Young-man-at-a-cafe-scaled.jpg&#8220; title_text=&#8220;Young man at a cafe&#8220; _builder_version=&#8220;4.16&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.16&#8243; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h2>\u017d\u00e1dost o <strong>reklamaci a servis<\/strong>\u00a0<\/h2>\n<p>Pokud pot\u0159ebujete opravit spot\u0159ebi\u010d, vypl\u0148te pros\u00edm reklama\u010dn\u00ed protokol,\u00a0 kter\u00fd najdete pod odkazem n\u00ed\u017ee. <strong><\/strong>V\u00e1\u0161 po\u017eadavek bude n\u00e1sledn\u011b zaevidov\u00e1n a my se v\u00e1m co nejd\u0159\u00edve ozveme s n\u00e1vrhem dal\u0161\u00edho postupu.\u00a0<\/p>\n<p><a href=\"https:\/\/www.teka.com\/cs-cz\/podpora\/reklamace\/\">+ Reklama\u010dn\u00ed formul\u00e1\u0159<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_image src=&#8220;https:\/\/www.teka.com\/wp-content\/uploads\/sites\/3\/2018\/10\/Soporte-teka.com_638x363.jpg&#8220; align=&#8220;right&#8220; force_fullwidth=&#8220;on&#8220; align_tablet=&#8220;center&#8220; align_phone=&#8220;&#8220; align_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.16&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Podpora V\u00edtejte na str\u00e1nk\u00e1ch pro na\u0161e z\u00e1kazn\u00edky! D\u011bkujeme, \u017ee vyu\u017e\u00edv\u00e1te produkty TEKA. Spokojenost na\u0161ich z\u00e1kazn\u00edk\u016f je pro n\u00e1s z\u00e1sadn\u00ed, proto se budeme sna\u017eit vyhov\u011bt va\u0161im po\u017eadavk\u016fm, jak nejl\u00e9pe um\u00edme.\u00a0 A\u0165 u\u017e hled\u00e1te n\u00e1vod, m\u00e1te dotaz, pot\u0159ebujete produkt reklamovat, opravit, nebo si registrovat prodlou\u017eenou z\u00e1ruku, v\u0161e najdete v t\u00e9to sekci.\u00a0 Nej\u010dast\u011bj\u0161\u00ed dotazy Vyberte oblast Topic \u00a0 [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":5193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5217","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Teka Support | Frequently Asqued Questions about our products<\/title>\n<meta name=\"description\" content=\"Find easy solutions for the most common problems or just learn how to take care of your appliance with our Frequently Asqued Questions. 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